Identity theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit cards, apply for loans, rent apartments and commit other crimes all using your identity. These acts can damage your credit, leave you with unwanted bills and cause you countless hours and frustration to clear your good name.
Go to Reporting Fraud to learn more about identity theft and help stop it in its tracks.
If You're a Victim of Identity Theft or Account Fraud
If you're a victim of identity theft or account fraud, you should notify your bank(s) immediately. If your account(s) is with Chase you should call your Chase customer service representative immediately. Chase will work with you in an effort to make appropriate corrections of unauthorized transactions in your Chase accounts and to correct any incorrect reports submitted by Chase to credit bureaus, and will attempt to help protect you from any future identity theft or account fraud.
We also suggest that you immediately:
- Call the fraud departments of all three credit bureaus. Ask them to put a "fraud alert" on your file. This tells creditors to call you before they open any more accounts in your name.
- Equifax 1-800-525-6285
- Experian 1-888-397-3742
- TransUnion 1-800-680-7289
- Contact your local police and ask to file a report. Even if the police can't catch the identity thief, having a police report can help you in clearing up your credit records later on.
- File a complaint with the Federal Trade Commission (FTC). Call the FTC's identity theft hotline toll-free at 1 (877) IDTHEFT (438-4338). The hotline is staffed by counselors trained to help victims and take their complaints. You may also file a complaint online at www.consumer.gov/idtheft.
- Complete the identity theft affidavit, which will assist you in reporting to many companies that a new account has been open in your name. Obtain a copy of the identity theft affidavit by clicking the link below: www.ftc.gov/bcp/conline/pubs/credit/affidavit.pdf.
Together, you and Chase may be able to head off identity theft and account fraud before they ever happen. If you would like more information about identity theft, you can do any or all of the following:
- Download a free PDF copy of a Guide - "What To Do In Case of Indentity Theft"
- Get more information on fighting identity theft from the U.S. Department of the Treasury's Office of the Comptroller of the Currency at www.occ.treas.gov/consumer/PhishBrochFINAL-SCREEN.pdf.
- Visit the Federal Trade Commission's (FTC) consumer website at www.consumer.gov/idtheft.
- Call the FTC toll-free at 1 (877) IDTHEFT (438-4338)