We recognize how important it is to protect your identity from unlawful use, and shield your accounts from fraud and unauthorized access. With that in mind, we want you to know it is not our practice to ask for your EasyLink Online Banking User ID or password in e-mail.
Further, you can be assured that it's not our practice to:
With those things in mind, please exercise caution when reading e-mail that may appear to have been sent by us. It's an unfortunate reality that criminals continue to devise ways to exploit technology in an effort to rip you off. One increasingly common scam is called "phishing" (pronounced "fishing"), where your personal information is the “catch of the day.”
There are hundreds of variations, but in general, phishing comes in one of these flavors:
As you can see from the examples, phishing e-mail usually takes an urgent or demanding tone, telling you to act immediately to verify or update personal information such as bank account numbers, user names/passwords, credit card account numbers - even your Social Security Number.
If you want to let us know about something you've received, please forward it to . If you include your name and phone number, our security or IT director will get back to you as soon as possible to let you know what we are doing about it.
If you've gotten such e-mail and you have questions that aren't addressed in our FAQs, please forward it to us at .
It is very important to forward the email to us completely (not cut and paste from one mail to another) so that we are provided with accurate and complete information that we can then pass along to the law enforcement agencies. It is important that we know where the email is originating from and where they are directing you to go.